Dave Ulrich said:
Athletes may want to develop all of their muscles, but the reality is that a sprinter needs different muscles than a miler. It would be nice to develop all of our individual, team, and organisational muscles, but we do not need all muscles in equal proportions; it’s also impossible to focus on everything at once. („Muscles” include knowledge, expertise, skills, abilities, capabilities, competencies, know-how…)
We have to understand which muscles–which skills or capabilities – are mission critical. We have to develop precisely those individual, team, and organisational capabilities that will most help us:
– Conquer critical business challenges
– Enhance competitive advantage
– Increase value delivered to customers (and all key stakeholders)
– Translate strategy into action
– Formulate new strategy and identify & leverage new opportunities
– Develop future leaders
– Developing more talented employees is not the end, but the means to the end of creating a competitive organisation.”
Glossary:
miler – biegacz biorący udział w wyścigu na 1 milę
expertise – wiedza specjalistyczna
capability – zdolność, potencjał
mission critical – decyzujący, przełomowy dla misji
to conquer – opanowywać, zdobywać
to enhance –poprawiać, usprawniać, podnosić
competitive advantage – przewaga konkurencyjna
to translate – przełozyć
to leverage – tu: wykorzystać
means – środki
What are the ways to achieve that goal? Let’s see what trends in L&D are:
Exercise 1:
Watch the film and complete the sentences:
1. Saqibah Sheikh: “The biggest (1) __________ facing our organisation with regards to learning and development this year are trying to tailor learning and development activities which can be used across different countries.”
2. Sam Pokharel: “…the shift from training to learning, as more of the (2) __________ learning than training because learning is always longer term, in groups, team work, whereas training people might forget if it’s not (3) __________ at job.”
3. Julie Rowlett: “We expected a big move towards e-learning and towards (…)(4) ________ ________ learning, and what’s we’ve seen is some indication that that is a preference some organisations want. (…) what’s come out of the survey (…) is that people still want face-to-face (5) __________, people still want that face-to-face interaction. (…) the big change is that they actually want a more (…) bespoke approach [and] (…) support in the form of coaching. So rather than being a very traditional delivered workshop basis, they actually want much more interaction from the facilitating organisation, so that each session has got a (6) __________ coaching.”
4. David Adekitan: “One of the biggest changes in learning and development approach is being able to prioritise, develop your (7) __________ and utilise little money you have to do more for them, to be able to motivate your staff.”
Glossary:
to tailor – dopasować, “szyć na miarę”
shift – przejście
bespoke = tailored – szyte na mierę
to facilitate – koordynować
Julie Rowlett emphasised the role of coaching in the learning and development process. But do we know how to coach our staff right? Below find a film with great coaching insights.
Glossary:
insights – spostrzeżenia, analiza, znajomość
Exercise 2:
Watch the film and answer the questions:
1. According to the speaker, what are the five essential words when t comes to coaching?
2. What percentage of people being coached knows where they need help?
3. Give two the examples of sales skills the speaker mentions.
4. What does “direction” mean?
5. What is “accountability” connected with?
And now, have a look at the predicted future of learning and development:
For more English for HR go to s-teem.pl
KEY:
Ex. 1
(1) challenges; (2) on-the-job; (3) implemented; (4) technology based; (5) delivery; (6) support; (7) workforce;
Ex. 2
1. development, relationships, direction, accountability, results; 2. 80%; 3. e.g. closing skills, problems with overcoming objections, problems with understanding the company values; 4. Letting your people know what’s expected, where you’re headed with the business, what’s going to be happening and how they can contribute; 5. constructive, honest feedback.
